Return & Refund Policy

Last updated: September 6, 2026

At ALOR, we want you to be confident in every purchase. If there is an issue with your order, please contact us and we will work to resolve it in accordance with this policy and applicable consumer protection laws.

Returns

You may request a return within 14 days of receiving your order, provided that the product:

• Is unopened and unused;

• Has its original seal intact;

• Is in its original packaging;

• Is in the same condition in which you received it; and

• Is accompanied by proof of purchase.

Because ALOR products are ingestible nutritional supplements, opened, used or unsealed products cannot be returned due to health, hygiene and product-safety considerations, except where the product is defective, damaged, incorrect or otherwise required to be accepted under applicable law.

To request a return, contact us at hello@getalor.com with your order number and the reason for your return.

Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Products

Please inspect your order when you receive it.

If your order arrives damaged, defective, incomplete, incorrect or materially different from what you ordered, contact us as soon as possible at hello@getalor.com.

Where possible, please provide:

• Your order number;

• A description of the issue; and

• Clear photographs of the product, packaging and shipping label.

We recommend notifying us within 48 hours of delivery for shipping-related damage so that we can investigate promptly with the courier. This notification period does not limit any rights you may have under applicable consumer protection law.

If we confirm that the product is damaged, defective, incorrect or otherwise eligible, we will provide an appropriate remedy, which may include a replacement or refund, at no additional cost to you.

Change-of-Mind Returns

For eligible unopened products returned because you have changed your mind:

• The return must be requested within 14 days of delivery;

• The product must meet the return conditions stated above;

• Return shipping costs are the responsibility of the customer; and

• Original delivery charges are not refundable, except where required by applicable law.

ALOR is not responsible for returned products that are lost or damaged while being shipped back to us. We recommend using a trackable shipping service.

Non-Returnable Products

We cannot accept change-of-mind returns for:

• Products that have been opened or used;

• Products with a broken, removed or altered safety seal;

• Products not in their original condition or packaging;

• Products damaged after delivery through misuse, improper handling or improper storage; or

• Products otherwise excluded from return under applicable law.

These exclusions do not affect your rights where a product is defective, damaged, incorrectly supplied or otherwise subject to mandatory consumer protection rights.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the amount to appear on your account. Processing times may vary depending on your bank, card issuer or payment provider.

We cannot control processing times imposed by banks or payment providers after a refund has been issued.

Shipping Charges

If a return is due to an error by ALOR, or because the product was delivered damaged, defective or incorrect, ALOR will cover reasonable return shipping costs and, where applicable, refund the original delivery charge.

For eligible change-of-mind returns, return shipping costs and original shipping charges are the customer's responsibility and are generally non-refundable.

Order Cancellations

If you wish to cancel or change an order, contact us at hello@getalor.com as soon as possible.

We will attempt to accommodate your request, but once an order has entered fulfilment or has been dispatched, we may be unable to cancel or modify it.

If the order has already been shipped, the applicable return terms above will apply.

Refused or Undeliverable Orders

If an order is returned to us because:

• An incorrect or incomplete delivery address was provided;

• Delivery was repeatedly unsuccessful;

• The customer could not be reached;

• The customer refused delivery without a product-related issue; or

• The order was not collected where collection was required,

we may deduct reasonable shipping and return-to-sender costs from any refund, where permitted by applicable law.

Promotional and Discounted Products

Products purchased using a promotional code, bundle offer or discount remain subject to this Return & Refund Policy.

Any refund will be based on the actual amount paid for the returned product after applicable discounts.

If returning part of a bundle or promotional offer changes the conditions of that promotion, the refund may be recalculated accordingly.

Refunds for Bundles

Where products were purchased as part of a bundle, multi-buy promotion or discounted package, individual products may only be returned if they independently satisfy the eligibility requirements of this policy.

Refunds will reflect the effective price paid for the returned product after allocation of any applicable bundle or promotional discount.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory rights available to you under applicable law.

For purchases made in the United Arab Emirates, applicable rights include those provided under UAE consumer protection and modern technology-based trade legislation.

Where a product is defective for reasons attributable to the supplier, applicable UAE consumer protection regulations provide consumers with remedies that may include returning the product for a refund, replacement or repair, as applicable.

Contact Us

For return, refund or order-related questions, please contact:

ALOR
18th Floor, Ontario Tower
Business Bay, Dubai
United Arab Emirates

Email: hello@getalor.com